At Freeport Ford, we understand that your time is valuable and that being without your vehicle can be inconvenient. That’s why we strive to provide solutions that keep you on the road while your vehicle is in our care.

Loaner Vehicle Availability
While a loaner vehicle may or may not be available depending on your specific service needs, we are committed to ensuring you have transportation options during your service appointment. If your vehicle requires extensive repairs or if the service will take a while, we will do our best to provide you with a loaner vehicle to meet your needs.

Alternative Transportation Options
If a loaner vehicle isn’t available, we will discuss alternative options that may include shuttle services, rental vehicles at discounted rates, or other arrangements that fit your situation. Our goal is to make your service experience as seamless as possible, so you won't be left stranded without a way to get around.

Customized Solutions for Every Customer
When scheduling your service, please don’t hesitate to ask about loaner vehicle availability or other transportation options. Our knowledgeable staff is here to help you find the best solution based on your needs, the availability of vehicles, and the anticipated length of your service.

At Freeport Ford, we are dedicated to providing exceptional customer service and ensuring that your experience is as convenient and stress-free as possible. Whether you need a loaner vehicle or alternative transportation, you can count on us to keep you moving while your Ford is being serviced!

The duration of service at Freeport Ford can vary significantly depending on the specific maintenance or repair needs of your vehicle. We recognize that each service is unique, and providing an exact timeframe without understanding the details of your service request is challenging.

Customized Estimates for Every Service
When you book your appointment, our knowledgeable service team will take the time to discuss your vehicle's specific needs. Whether you're coming in for routine maintenance, such as an oil change or tire rotation, or a more extensive repair, our service experts will be happy to provide you with a realistic estimate of how long the service will take.

Factors That Affect Service Time
Several factors can influence the length of service, including the type of service needed, the availability of parts, and the current workload in our service department. Our commitment is to communicate clearly with you about expected service times and any potential delays, ensuring that you remain informed throughout the process.

At Freeport Ford, we prioritize transparency and customer satisfaction, so you can trust that we'll do our best to have your vehicle serviced efficiently and effectively. If you have any questions or need further clarification about the anticipated duration of your service, please feel free to reach out to our team when scheduling your appointment.

At Freeport Ford, we understand that staying informed about your vehicle's service progress is essential for your peace of mind. That's why we offer multiple convenient ways to keep you updated throughout the service process.

Choose Your Preferred Communication Method
You can choose to receive updates via phone, text, or email, depending on what works best for you. Our goal is to provide you with timely and relevant information in a manner that suits your preferences.

Real-Time Notifications
Our service team is dedicated to keeping you in the loop with real-time updates regarding your vehicle's status. Whether it’s a notification about when your vehicle is ready for pickup or any changes in service estimates, you can trust that we’ll keep you informed every step of the way.

Personalized Communication
When you schedule your service appointment, please let us know your preferred communication method. Our staff is here to accommodate your preferences and ensure that you receive updates in the most convenient way for you.

At Freeport Ford, we prioritize transparency and customer satisfaction, ensuring that you have all the information you need about your vehicle service. If you have any questions or need further assistance, don’t hesitate to reach out!

Yes.

Yes, the Ford Pickup & Delivery program is designed to provide convenience for our customers by offering a hassle-free way to maintain their vehicles. This service is available for a wide range of repairs, including all warranty and customer-pay repairs, as long as your vehicle is drivable and not involved in a roadside collision.

Eligibility Criteria
To qualify for the Pickup & Delivery program, your vehicle must meet the following criteria:

• It should be in a drivable condition, ensuring that our team can safely transport it for servicing.
• The service request must not be related to a roadside collision, as these situations typically require different handling procedures.

What’s Not Included?
While our Pickup & Delivery service is convenient, please note that it does not cover parts or repair charges. However, we are committed to providing transparent estimates and discussing any costs involved with your service upfront, so you know exactly what to expect.

At Freeport Ford, we strive to make vehicle maintenance as easy and efficient as possible. If you have any questions about the eligibility of your specific repairs for the Ford Pickup & Delivery program, feel free to reach out to our service team for more information!

Understanding your vehicle's maintenance needs is crucial for ensuring its longevity and optimal performance. At Freeport Ford, we make it easy for you to stay informed about the required maintenance services for your Ford.

Utilize the FordPass® App
One of the simplest ways to know which maintenance services you need is by checking the service tab in your FordPass® App. This app is designed to provide you with personalized vehicle information, including your maintenance schedule based on your model and mileage.

Access Your Maintenance Schedule Online
Alternatively, you can log in with your vehicle details on our website to access your maintenance schedule. This feature will give you a comprehensive overview of upcoming service recommendations, ensuring that you stay on top of necessary maintenance tasks.

Stay Ahead of Maintenance Needs
Regular maintenance is vital for the performance and safety of your vehicle. By utilizing the FordPass® App or our online resources, you can easily track your service needs and plan your appointments accordingly. If you have any questions about your maintenance schedule or need assistance in determining which services are right for your vehicle, don’t hesitate to contact our knowledgeable service team at Freeport Ford. We’re here to help you keep your Ford running smoothly!

At Freeport Ford, we strive to provide you with exceptional convenience through our Ford Pickup & Delivery program. However, it's important to note that some distance restrictions may apply to ensure we can efficiently serve our customers.

Understanding Distance Restrictions
While we aim to accommodate as many customers as possible, the specific distance for our Pickup & Delivery service can vary based on several factors, including your location and the operational capacity of our service team. These restrictions are in place to ensure timely service and to maintain the quality of our offerings.

Get in Touch for More Information
If you have questions regarding distance limitations or want to confirm your eligibility for the Pickup & Delivery service, please don’t hesitate to call us. Our friendly staff will be happy to provide you with detailed information tailored to your location and needs.

At Freeport Ford, we’re committed to making vehicle maintenance as convenient as possible. Let us help you keep your Ford in top shape with our reliable Pickup & Delivery service!

Currently, the Ford Pickup & Delivery program cannot be used in conjunction with roadside assistance services. This means that if your vehicle requires towing or assistance due to a breakdown or collision, our Pickup & Delivery service is not applicable for those specific situations at this time.

Understanding the Difference
Roadside assistance is designed for emergencies where your vehicle is not drivable, while our Pickup & Delivery program focuses on providing convenience for scheduled maintenance and non-emergency repairs.

Looking for Assistance?
If you find yourself in need of roadside assistance, please contact Ford Roadside Assistance directly for help. They are equipped to provide the necessary support to get you and your vehicle back on the road safely.

At Freeport Ford, we are dedicated to ensuring that you have the best experience possible, whether you are utilizing our Pickup & Delivery service for routine maintenance or seeking emergency assistance. If you have any questions about our services or need further clarification, don’t hesitate to reach out to our team!

At Freeport Ford, we understand that billing and payment questions can arise, and we are here to help you resolve any issues quickly and efficiently. If you have concerns about your bill or payment process, our dedicated team is ready to assist you.

Contact Us for Support
For all billing and payment inquiries, simply call us. Our knowledgeable staff will take the time to address your questions, clarify any discrepancies, and ensure you have a clear understanding of your billing statement. We aim to provide prompt resolutions to any issues you may encounter.

What to Prepare
To expedite the process, it’s helpful to have your account information and any relevant documents on hand when you contact us. This way, we can quickly look into your situation and provide the assistance you need.

At Freeport Ford, customer satisfaction is our top priority, and we are committed to making sure your experience is as smooth as possible. Whether you have questions about charges, payments, or any other billing concerns, don’t hesitate to reach out. We’re here to help!

Absolutely! When you utilize the Ford Pickup & Delivery service at Freeport Ford, you can take advantage of all applicable rebates and special offers. This means that any coupons or discounts you have can be applied to your service, ensuring you receive the best value for your maintenance and repair needs.

Maximize Your Savings
We encourage you to check our website or contact us to learn about current promotions, rebates, and special offers that may be available at the time of your service. Using these incentives can help you save money while keeping your Ford in top condition.

Easy Redemption Process
When scheduling your Pickup & Delivery service, simply mention any coupons or offers you’d like to use. Our team will ensure that these discounts are applied to your final invoice, making your service experience both convenient and cost-effective.

At Freeport Ford, we are dedicated to providing excellent service and ensuring you get the most out of your Ford ownership experience. If you have any questions about using coupons or special offers with our Pickup & Delivery service, feel free to reach out!

If you need to make changes or cancel your scheduled Ford Pickup & Delivery service, we’re here to help. At Freeport Ford, we prioritize flexibility and customer satisfaction, ensuring that your service experience is as convenient as possible.

Contact Us Directly
To make any adjustments to your appointment, simply contact us at 815-232-6868. Our friendly and knowledgeable team is ready to assist you with your request, whether you need to reschedule, change your pickup location, or cancel your service altogether.

Provide Your Details
When you call, please have your appointment details on hand, including your name and any relevant information related to your service. This will help us quickly locate your appointment and process your request efficiently.

At Freeport Ford, we are committed to accommodating your needs and ensuring a seamless service experience. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to assist you every step of the way!

Absolutely! At Freeport Ford, we understand that plans can change, and we’re happy to accommodate your needs. If you need to change your Ford Pickup & Delivery location, simply contact us for assistance.

Flexible Location Options
Whether you need to update your pickup or delivery address, our dedicated team is here to help make the necessary adjustments to ensure your service experience is convenient and hassle-free.

How to Make Changes
To change your location, please reach out to us directly at 815-232-6868. Having your original appointment details ready will help us process your request more efficiently. Our staff will guide you through the steps and confirm your new pickup and delivery location.

At Freeport Ford, we prioritize customer satisfaction and strive to make your service experience as smooth as possible. If you have any other questions or need further information, don’t hesitate to reach out. We’re here to help!

If you have any questions or encounter issues with your Ford Pickup & Delivery service, don’t hesitate to reach out to us. At Freeport Ford, our dedicated team is here to assist you with any concerns you may have.

Contact Our Customer Service Team
You can speak directly with our knowledgeable staff by calling 815-232-6868. We’re committed to providing you with the support you need to ensure your experience is smooth and satisfactory. Whether you have questions about scheduling, service updates, or any other aspect of our Pickup & Delivery program, we are more than happy to help.

Prompt Assistance and Resolution
Your satisfaction is our top priority, and we strive to resolve any issues quickly and effectively. Our team is trained to handle a variety of inquiries, ensuring that you receive the best possible service.

At Freeport Ford, we value your time and trust, and we are here to make your Ford ownership experience as enjoyable as possible. If you need assistance, please reach out—we’re always here to help!